Privacy Policy

TheGameHosting

Welcome to TheGameHosting (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, purchase services, or contact us.

By accessing our website or using our services, you agree to this Privacy Policy and our Terms of Service.

1. Information We Collect

a) Information You Provide Directly

We may collect and process the following personal information that you provide to us:

• Full name
• Email address
• Phone number
• Country or region
• Billing and payment information (processed securely by third-party providers; we do not store full credit card numbers)
• Account login and profile details
• Support requests, tickets, emails, or other communication with our team

This information is collected when you create an account, purchase services, complete forms, or contact customer support.

b) Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• IP address
• Browser type and operating system
• Device identifiers
• Pages visited and actions taken in your client area
• Log files and usage data related to your interactions with our services
• Cookies and similar tracking technologies

We use this information for analytics, security, performance optimization, and to deliver and improve our services.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing, operating, and maintaining our game server hosting and related services
• Processing payments, invoices, and refunds
• Creating and managing user accounts
• Communicating important service-related information (e.g., server status, billing notices, updates)
• Responding to support tickets and customer inquiries
• Preventing fraud, abuse, spam, or unauthorized access to our systems
• Complying with legal and regulatory obligations
• Analyzing service performance and usage to improve our platform and user experience

We do not use your personal information for unrelated marketing purposes without your consent where required by law.

3. Sharing Your Information

We may share your personal information with third parties only when necessary and in accordance with this Privacy Policy:

• Payment processors (e.g., Stripe, PayPal, or other payment providers)
• Infrastructure and hosting providers that power our services and data centers
• Customer support and operations systems used to process tickets and communications
• Security and anti-abuse services that assist us in detecting fraud or misuse
• Regulatory and legal authorities when required to comply with applicable laws or enforce agreements

In the event of a merger, acquisition, restructuring, or sale of company assets, your information may be transferred as part of such a transaction.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enable essential website features and secure login sessions
• Remember user preferences
• Analyze site traffic and behavior
• Improve overall performance and user experience

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or client area.

5. Data Security

We use appropriate security measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These measures may include encryption, firewalls, access controls, and ongoing monitoring.

While we take privacy and security seriously, no method of online transmission or storage can be guaranteed 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and active services
• Comply with legal, tax, or regulatory obligations
• Resolve disputes and enforce agreements

After retention requirements end, we may delete or anonymize data in accordance with applicable law.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Request access to personal data
• Request corrections or updates
• Request deletion of data (where legally permitted)
• Restrict or object to certain data processing
• Request a copy of your information in portable format

To exercise these rights, please contact us using the details below. Identity verification may be required.

8. Children’s Privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from minors without parental consent.

If you believe a child has provided us with personal information, contact us and we will take steps to delete that data.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted here.

Continued use of our services after updates indicates acceptance of the revised terms.

10. Contact Information

If you have questions, concerns, abuse complaints, or privacy requests, contact us at:

• Email: [email protected]
• Through a support ticket in your Client Area

Thank you for choosing TheGameHosting.